Long-Standing Industrial Chemicals Account.

The engagement.

The client is a major manufacturer of industrial paint and chemicals with production lines running on a continuous shift schedule. Their IT environment combines office systems, plant-floor controls, ERP, MES, regulatory documentation, formula confidentiality controls, and the integrations between them — each with its own uptime expectation and compliance posture.

We have served as the senior IT partner on this account for multiple years.

Scope of work.

Production IT

• Plant-floor network design with OT/IT segmentation
• ERP and MES support across multiple production lines
• Integration between batch records, quality systems, and laboratory data
• Vendor remote-access tunnels properly scoped per machine vendor

Compliance & Documentation

• OSHA process-safety management (PSM) documentation systems
• EPA reporting infrastructure
• Safety Data Sheet (SDS) distribution
• Formula confidentiality controls

Operations

• 24/7 shift coverage matching production schedule — senior engineer on duty regardless of hour
• Documented response targets for critical-system tickets, with monthly reporting on whether we hit them
• Backup and disaster recovery architecture with quarterly tested restores