ERP and MES that hold up under production load, 24/7 support that matches your shift schedule, and a security posture that's audit-ready for FDA, USDA, OSHA, EPA, and PCI.
Our team is structured in shifts so the engineer who answers at 2 a.m. is a senior on duty — not an answering service that takes a message and promises a callback in the morning. Critical-system tickets (ERP down, MES down, line stopped) get a live engineer within minutes, regardless of shift. Documented response and resolution targets in writing, monthly reporting on whether we hit them.
We've supported the systems most manufacturers actually run — across discrete production (machinery, electronics, automotive parts) and process production (food, chemicals, pharma).
Sage X3, Aptean, Infor (M3 / CloudSuite / SyteLine), NetSuite, Plex, Epicor, SAP Business One, Microsoft Dynamics 365 Business Central. Database tuning, network optimization, integration troubleshooting, and the boring infrastructure work that keeps your ERP fast at 11 a.m.
Manufacturing Execution Systems, historian, OEE dashboards, integration with PLCs and HMIs from Rockwell, Siemens, Mitsubishi, Omron. We don't touch the controls themselves (your controls engineers do that), but we keep the network, servers, and integrations around them rock solid.
Plant floor and office IT on separate VLANs with controlled crossings. Ransomware that hits the office can't jump to the production line. Vendor remote-access tunnels properly scoped — your machine builder's support team gets in to the one PLC they support, not everything.
Every server, every critical workstation, every network device monitored continuously. Alerts route to whichever shift is on. The 3 a.m. failure gets handled at 3:05 a.m., not at 8 a.m. when day shift arrives.
Traceability and lot-tracking for food and beverage. OSHA and EPA documentation for chemicals. PCI where you take card payments. ISO 9001 quality docs in IT systems. We keep the records the auditors want to see.
Manufacturing has the tightest recovery objectives in the business — every hour the line is down is direct revenue loss. 3-2-1 backups with immutable cloud copy. ERP recovery objective in hours, not days. Tested quarterly.
We work across both process and discrete production, with deeper experience in two sub-verticals.
FSMA traceability, lot tracking, recall management, cold-chain monitoring with auditable temperature logs, allergen tracking integrated into labeling, USDA inspector network segmentation.
Our team supports a major manufacturer of industrial paint and chemicals. OSHA process safety management, EPA reporting, SDS distribution, batch records, formula confidentiality controls, and the tight coordination between lab, line, and quality.
Machinery, electronics, automotive parts, metal fabrication. ERP-to-CAD integration, work-order tracking on the floor, barcode and RFID scanning, just-in-time inventory feeds.
Live data replication between offices — file servers, SQL databases, document management, business systems. When a site is hit by fire, flood, or ransomware, the surviving offices keep working against an already-current copy of the data. RPO in minutes, RTO in hours, quarterly tested failovers — not just quarterly tested backups.
When your ERP or MES was designed for a single plant, we engineer it to work across every plant in the company. Shared production data, shared inventory, shared financials — without forcing a migration to a cloud ERP that doesn't fit your plant-floor reality.
Most IT vendors who say they "do manufacturing" really mean they once supported the office network at a company that happens to also have a factory. When the plant manager calls at 11 p.m. because the MES stopped talking to the ERP and the line is about to stop, they're not equipped to help.
We are. 24/7 shift coverage. Manufacturing-specific experience to triage plant-floor IT problems fast — including knowing when to escalate to your controls engineers and when it's an IT-side fix we should handle ourselves.
We also speak Spanish, which matters across nearly every shop floor in the U.S.
Multi-plant manufacturers benefit most from our multi-location playbook: one ERP instance reachable from every site, one centralized monitoring, one OT/IT segmentation standard, one disaster-recovery plan.
Multi-Location IT →20-minute call. No sales pitch. Free audit on-site in Chicago, San Diego, and Honolulu.
Email to book a scoping callOr use the form on the contact page.