Senior incident responders with Top Secret-cleared discipline, available 24/7 for ransomware events, data breaches, business-email compromise, and IT-disaster scenarios. If you’re in the middle of one right now, scroll past this page and contact us.
Active incident — email nowIf any of these is happening at your business right now, the wrong move is to Google “ransomware response” from your locked laptop. The right move is to email us from a clean device.
Files are encrypted, ransom note appeared, business operations are halted. We respond, contain the spread, assess restore options, coordinate with cyber insurance and (if relevant) law enforcement, and execute a recovery plan.
Evidence that an attacker accessed sensitive data — HIPAA PHI, PII, financial records, IP. We scope the breach, preserve evidence in a forensically sound way, support notification obligations, and coordinate with counsel.
An attacker has access to a mailbox — usually executive or finance — and is using it to redirect wires, intercept invoices, or impersonate. We lock down the account, audit forwarding rules, trace lateral access, and harden going forward.
An employee left under bad circumstances and may have taken data, credentials, or system access with them. We audit, preserve evidence, secure systems, and coordinate with HR and counsel.
Fire, flood, theft, power event, or hardware failure that has taken out a server room, data center, or critical infrastructure. We assess what survived, what didn’t, and execute the disaster recovery plan — or build one in real time if there wasn’t one.
An audit finding, examination subpoena, or regulatory inquiry has surfaced an IT failure. We respond to support the firm’s response, document remediation, and prepare for follow-up examiner contact.
Every incident is different. The process below is the framework we run against, adjusted to the specifics.
You email or call. A senior responder gets on the phone within an hour at any time of day. We establish what is happening, what is known, what is not known, and what immediate containment steps to take in the first 15 minutes.
Isolate compromised systems. Preserve evidence in a forensically defensible way (for insurance, counsel, and possible litigation). Engage your cyber-insurance carrier where applicable. Coordinate with your existing IT vendor or take operational control as needed.
Scope the incident: what was accessed, what was exfiltrated, what is recoverable, and from when. Document timeline, indicators of compromise, and impacted systems. Propose a recovery path — restore vs rebuild, sequencing, timeline, cost.
Execute the recovery plan. Restore systems from clean backups. Rebuild where restore is not safe. Apply hardening that closes the attack vector. Run validation tests before declaring the environment recovered. Document everything.
Written incident report covering timeline, root cause, response actions, recovery validation, and prioritized recommendations to prevent recurrence. Format suitable for cyber insurer, counsel, board, and regulator.
Incident response is billed at premium rates because it happens on demand, outside business hours, and against the highest-stakes scenarios our clients face. Two engagement models:
Senior responder rate. Typical engagement runs 20–60 hours over the first 1–2 weeks. No retainer required to engage us — if you contact us during an active incident, we triage first and contract second. Most incidents are paid in part by cyber insurance.
Guarantees you a senior responder is reachable within 1 hour, 24/7, when needed. Includes annual tabletop incident-response exercise. Hours used during an active incident are billed at a reduced rate ($450/hr) against the retainer.
If you operate in a regulated industry (healthcare, finance, legal, manufacturing) or carry cyber insurance, the retainer model is almost always the right one — insurance underwriters look favorably on it, and your time-to-contain in the actual incident is measured in minutes rather than hours of finding a vendor.
Most ransomware victims spend the first three hours of their incident Googling "ransomware response" from a compromised laptop, then making panicked calls to four different vendors none of whom is the right one. By the time the right firm is on the call, the attacker has moved laterally and the recovery clock has burned half a day.
The right move is to identify your incident-response firm before anything happens, store the contact information off your primary systems, and ideally engage on a small retainer that guarantees response time when you need it.
Bookmark this page. Save our number in your phone. Save the email address in your personal Gmail, not just on your work account. If something happens, you’ll be glad you did.
Either way, the right first step is a 20-minute call. For an active incident, we respond first and scope second.
Email to start a conversation